The fastest way is live chat in the Saily app: open the Help tab and tap Chat with us. It’s open 24/7. Can’t use the app? Send an email ticket with the Email us button at the bottom of any Saily Help Center article.
The catch: Saily has no phone support, and live chat works only through the Saily app.
Stuck with an eSIM that won’t connect, a payment that failed or a plan question? Saily answers through live chat and email, around the clock. Here’s how to reach each one, and how to get a faster answer.
Option 1: Live chat in the Saily app
- Open the Saily app and go to the Help tab.
- Tap Chat with us.
- Follow the prompts. A chatbot answers first, and if it can’t solve the issue you’re passed to a live agent.
Saily calls live chat its fastest support option. It’s available 24/7.
Option 2: Start a chat from the Help Center
On Saily’s Help Center you’ll see a Chat with us button on almost every page except article pages: at the bottom of the screen on mobile, bottom right on desktop. On a phone, tapping it opens the Saily app.
On an article page, scroll to the bottom and scan the QR code with your phone to start a live chat in the Saily app.
Option 3: Send an email ticket
- Scroll to the bottom of any Saily Help Center article (the Email us button only appears there).
- Click Email us.
- Enter your email address and describe the problem.
- Click Submit. The reply comes to your inbox.
You can also use Saily’s submit a request form. For phone number verification problems (OTP or 2FA codes), Saily asks you to write to support@saily.com and name the service.
How to get a faster answer
Saily’s guides cover most fixes, such as no internet, slow speed and install errors. If you’ve done the steps, say so in the chat and the agent can go straight to specialised help.
Support may ask for one. In the chat, tap the paperclip button and pick the image from your photos or files.
Can’t reach Saily support?
Check your internet connection, since an unstable one can break the chat. If you’re in the browser, turn off ad blockers or extensions and refresh.
Try a different device with the Saily app, or send an email through the submit a request form.
Contact support through the chat or the QR code on the Help Center. Don’t keep retrying the payment, which can cause multiple charges or holds.
For common problems, start with our guides: Saily eSIM inactive on Android, slow Saily eSIM on iPhone, and how to transfer your eSIM.
FAQ
Does Saily have a phone number for customer support?
No. Saily doesn’t offer phone support; it helps through live chat and email.
Is Saily support available 24/7?
Yes. Live chat and email support are available around the clock.
Where is live chat in the Saily app?
Open the Help tab and tap Chat with us.
Can I chat with Saily on the website?
The Help Center’s Chat with us button and QR code lead you to the Saily app, because live chat runs only in the app. On the website, you can send an email ticket instead.
Saily plans from $3.99, with 15% off through our link. Prices checked on saily.com on 24 Oct 2026.